Money Back Guarantee Regulation

• Up to 100% of the freight-charge is refundable
  • A 50% refund, in case of offload or misconnection from the reserved (or designated) fight schedule.
  • A 100% refund, in case of offload or misconnection from the reserved (or designated) flight schedule more than 2 times.
• Refund will be based on the actual freight-charge paid by the customer and will not include other incidental charges
• In case a delay occurs due to partial shipments, the MBG rules will apply only to the delayed portion of shipments based on weights specified on the packing list made by Shipper. However, MBG is not applicable to partial shipment schedules agreed by the customer.
• Compensation for loss or damage of shipments
  • Full compensation for total loss or damage of goods
  • For partial loss or damage of goods, the compensation is subject to the "General Conditions of Carriage for International Cargo" and is excluded from MBG.

Exceptions (MBG shall not apply in case of delays due to the following causes)

• Delay due to reasons beyond the control of Carrier (or relevant parties) including force majeure, natural disaster, war, riot, commotion, strike, Air Traffic Control, safety related procedures, aircraft abnormalities and severe weather conditions.
  • However, delay due to the change of flight schedule for commercial reasons is subject to MBG.
• If cargo that shows up exceeds regulated weight or exceeds over 20% of the reserved weight and is not loaded on the applicable flight
• If accepted cargo cannot be loaded due to issues with security screening or customs
• If cargo is not loaded on applicable flight, after prearranging with shipper, for reasons including change of flight schedule for reserved cargo, cancellation of reservation, change of flight, change to general cargo, etc.
• If cargo is not loaded due to difference of contents registered in AWB and contents that actually show up
• If delay occurs not as a fault of the carrier but as a mistake and error by or misinformation from the shipper or the designee

Money Back Guarantee (MBG) Claim Procedures

• MBG claims are valid ONLY when registered in the form of a letter, e-mail or fax, within 21 days from the scheduled delivery date of the shipment.
• MBG claims should be submitted to the operating carrier at the origin, transit or destination. Once the carrier makes the final decision MBG claims, money will be given back to the side that paid the freight-charge.
• MBG claims are valid ONLY when submitted by the shipper or consignee printed on the AWB, or by a duly authorized designee.
• The following documents should be enclosed to the MBG claims
  1. Application, written and sealed, containing the name and address of applicant (in the form of a letter, fax, or e-mail)
  2. Packing List (in case of partial shipments)
  3. Letter of Attorney or proper proof of delegation (in case a designee submits the claim)

  Note

MBG regulation stated on this document is subject to change or cancellation without prior notice based on the circumstances of the carrier.
Korean Air’s General Conditions of Carriage for International Cargo shall apply for any matters not specified in the above regulation.